Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat 7:30AM - 12:00PM
  • Sun Closed
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479-751-1334 | 1986 W Sunset Ave

WHEN ACCIDENTS HAPPEN

WHEN ACCIDENTS HAPPEN, Springdale, AR

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 479-751-1334 or make an appointment online!


What Our Customers Are Saying

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Excellent service. I recommend them to everyone I know. Fast, easy, and best prices in town.

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Quick and easy repair for my tire and very affordable.

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Can do most of anything. Skip the overpriced dealers and go here first. Very good customer service.

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I always check here before I buy. My experiences have been positive, and they have saved me money on more than one occasion.

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We always buy our tires at Springdale Tire. They have always been honest with us, which is a valuable asset. They are busy so plan to drop off your vehicle or walk down the street and eat a bite at Susan's while you wait.

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Great place to do business. I've been having tires repaired here for almost 20 years. They have always been friendly and try to work me in quickly. They have good prices, and I trust them. Recently I went in to have a screw removed from my tire. They could have said they repaired it and charged me the fee, but they were honest with me and told me that the screw hadn't actually punctured my tire, it was only wedged in. They didn't charge me a dime, and I was on my way. They do stay extremely busy, but I'm sure it's just because they are such a great place to do business with!

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Great place to take your car. They have always been very fair and affordable!! Billy, that works on my car when I go in, is awesome and staff is very friendly! Would highly recommend.

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Great service and prices, been in business for over forty years.

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Always the best customer service.

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The only place I will go for tires. Friendly staff and honest opinions for their customers. Very busy on Saturdays. Highly recommend.

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Good service, good price.

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They do a real good repair job on many things to do with the automobile. I have had good service on my a.c. and electrical.

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I've been using Springdale Tire as my personal mechanics for over 10 years. They've always had the best mechanics and great customer service. I highly recommend them.

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Been a customer for 25 years; wouldn't go anywhere else. Awesome service, quality products.

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These guys are absolutely amazing! They are so nice here and very helpful. They have done work for us a few times, and it has always been exceptional, and their prices are so affordable as well. I would definitely recommend them to everybody!

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Great mechanics and fair prices.

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I started going here about 10 years ago. They are great at customer service. They are one business who will not overcharge you. Once I was quoted $4K by a dealer for a repair. I brought it here, and $50 solved the whole problem. Loyal customer.

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I always go here for whatever I need. They are really polite and help whenever they can without overcharging you. I tell everyone to go here and have even ridden with a few people to make sure this is where they went. Good job!

  • Springdale Chamber of Commerce
  • Continental Tires
  • General Tires
  • Goodyear Tires
  • Kelly Tires
  • Car Care Aware
  • Call Us For Service: 479-751-1334