Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat 7:30AM - 12:00PM
  • Sun Closed
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479-751-1334 | 1986 W Sunset Ave Springdale, AR 72762

CUSTOMER SERVICE

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


What Our Customers Are Saying

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Excellent service. I recommend them to everyone I know. Fast, easy, and best prices in town.

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Quick and easy repair for my tire and very affordable.

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Can do most of anything. Skip the overpriced dealers and go here first. Very good customer service.

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I always check here before I buy. My experiences have been positive, and they have saved me money on more than one occasion.

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We always buy our tires at Springdale Tire. They have always been honest with us, which is a valuable asset. They are busy so plan to drop off your vehicle or walk down the street and eat a bite at Susan's while you wait.

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Great place to do business. I've been having tires repaired here for almost 20 years. They have always been friendly and try to work me in quickly. They have good prices, and I trust them. Recently I went in to have a screw removed from my tire. They could have said they repaired it and charged me the fee, but they were honest with me and told me that the screw hadn't actually punctured my tire, it was only wedged in. They didn't charge me a dime, and I was on my way. They do stay extremely busy, but I'm sure it's just because they are such a great place to do business with!

  • Springdale Chamber of Commerce
  • Continental Tires
  • General Tires
  • Goodyear Tires
  • Kelly Tires
  • Car Care Aware
  • Call Us For Service: 479-751-1334